Bits From Bytes Customer Support
Please note that we provide support via a ticketing system for existing customers. Tickets should be created for all enquiries from existing customers rather than e-mail or phone support. Please direct sales enquiries to firstname.lastname@example.org as any sales enquiries entered here will not be answered.
In order to help you find the answer to your question as quickly as possible we have set up a series of troubleshooting pages which can be found on our Technical Resources pages. Please take time to read through the relevant guide to check what information it holds before creating a ticket.
When you create a ticket you will be asked for key information about your machine:
- Serial number
- Firmware version
- Number of print heads
Please take a few moments to gather this information before you complete your ticket request. (Serial numbers for BFB 3000s can be found on a sticker usually located in the lower right hand corner of the internal back wall of the machine. Serial numbers for RapMan kits are found on a sticker on the outside of the box they are supplied in and on a separate sheet of paper with a large blue circle on it which is inside the box when delivered).
Once you have posted a ticket you will receive an e-mail with your ticket number which should be quoted in future correspondence with us. There will also be a link to follow back to your ticket as you will be notified once your ticket has been updated by a member of our support team. Should it be necessary to return a part to us, we will issue an RMA number. This must be quoted on all returned parts. Please note: parts returned to us without the RMA number may not be accepted.
Once you have logged in, please click the Support link in the horizontal menu at the top of the page - you will now have the option to create a ticket.